Privacy policy

This Privacy Policy describes how Performance Pulse, Inc. (“we”, “us”) operates the public website at https://perfpulse.ai/ and the Performance Pulse application at https://app.perfpulse.ai/ (together, the “services”), and how we access, use, store and share information.

1. Who we are

Performance Pulse, Inc. is an independent performance intelligence company. We publish this website, where anyone may request a preliminary “pulse check” reading of their company from public sources, and we operate the Performance Pulse application, where subscriber companies receive an evidence-based AI performance benchmark and related services.

Privacy: privacy@perfpulse.ai
Support: support@perfpulse.ai
Operator: Performance Pulse, Inc., a Delaware corporation

2. Information we collect

From the public website. When you submit a pulse check request or contact form, we collect what you give us: company name, website, work email, and any message. We collect nothing about you at that point beyond what you submit.

Pulse check readings. To prepare a requested preliminary reading, we review publicly available information about the company you name. We do not connect to any company system, request any upload, or access anything behind a login before a company has subscribed and given explicit consent.

Subscriber company data. For companies that subscribe to the Benchmark, we collect business metrics and document metadata under an agreement with the company, beginning only after the company has given consent and reviewed how its data will be handled. We design our collection to read business measures — not source code, not ticket content, not call recordings, not customer personal data, not security telemetry. Where analysis runs against a company’s systems or files, it runs in place and only statistics or findings come out.

Account data (application users). When application accounts exist, we collect the identifier and profile details needed to authenticate the user (typically name, work email, role) and keep them signed in.

Technical logs. IP address, browser, and timestamps, used for security and reliability.

Cookies. Only what is needed to operate the services. We do not use third-party advertising cookies. The public website sets no cookies at all.

3. How we use information

We use information only to provide or improve user-facing features:

Respond to pulse check requests and prepare the preliminary reading
Reply to inquiries and follow up on a request with the requester’s consent
Create and authenticate application accounts; confirm a user is permitted
Deliver the Benchmark and related services to subscriber companies under their agreement
Send account, security, and service messages

We do not use your information for:

Targeted, personalized, retargeted, or interest-based advertising
Selling data to data brokers or information resellers
Determining credit-worthiness or lending
Building marketing or surveillance databases
Training generalized or non-personalized AI / ML models on your content

Use is limited to the practices disclosed in this policy and to the agreements we hold with subscriber companies.

4. How we store information

Data is stored on secure cloud infrastructure used to operate perfpulse.ai and app.perfpulse.ai. Subscriber company data is encrypted at rest, and access is limited to personnel who need it to operate the service. We maintain a security program aligned with SOC 2 and ISO 27001 and are working toward certification of the services.

We do not sell your information. We do not share it with third parties for advertising or data-broker purposes.

We may share information only:

With infrastructure processors that host or operate our systems on our behalf, bound to use the data only to provide those services
For subscriber companies: with the company’s owner (its parent organization) and, where the company and its owner have chosen, with peer companies, strictly as described in the company’s agreement
When required by law, legal process, or to prevent fraud or abuse
As part of a merger, acquisition, or sale of assets, with notice where required
With your direction or explicit consent

Humans at Performance Pulse do not read subscriber company data except as needed to operate the service, fix bugs, investigate abuse, or comply with law. A preliminary pulse check reading is shared only with the person who requested it.

6. Retention and deletion

Pulse check requests and preliminary readings are kept only as needed to respond to the request and follow up, unless you ask us to delete them sooner. We will delete or irreversibly de-identify the information we hold about a website visitor within 30 days of a deletion request, except data we must retain for legal, security, or dispute purposes.

Subscriber company data is retained and deleted according to the company’s agreement.

Deletion requests: privacy@perfpulse.ai or support@perfpulse.ai.

7. Children

The services are not directed to children under 13 (or the age required in your country). We do not knowingly collect data from children.

8. Your choices

You may opt out of follow-up messages at any time. You may request access to, correction of, or deletion of the information we hold about you as a website visitor through the contacts above. Subscriber company rights are set out in the company’s agreement.

9. Changes

If we change how we access, use, store, or share information, we will update this policy, post the new date above, and obtain any additional consent required before using data for a new purpose.

10. Contact

Privacy questions or deletion requests: privacy@perfpulse.ai
General support: support@perfpulse.ai